FAQ

What are your business hours?
Classic Party Rentals team is available to serve you Monday through Friday from 8:00 a.m. to 5:00 p.m., and Saturdays from 8:00 a.m. to Noon. The showroom and all event planning assistance is also available by appointment. Our 24-hour emergency service is available for CPR clients as necessary. For more information, call 800-322-5868 or our answering service at 708-570-1701.
Where are you located?
Classic is conveniently located at 9480 W. 55th St. in McCook Illinois. Click for Driving Directions
What payment methods do you accept?
Classic accepts the following credit cards: Discover, MasterCard, Visa and American Express. Personal or company checks and cash are also acceptable. We require all orders to be paid in advance of delivery, except for established accounts. To set up an established account, please complete our credit application.
What are your payment terms?
A 50 percent deposit is necessary to confirm an event reservation. The balance of payment is due in full prior to delivery. Account holders are typically invoiced, based on the payment method established for the account. A 50 percent, non-refundable deposit is due to confirm all tent/canopy reservations. Balance of all tent-rental fees is due within 15 days. If a tent rental is cancelled less than seven days in advance, no refund will be given. A $100 deposit AND full rental fees for all moonwalks must be paid two weeks in advance of the event. Moonwalk rental fees are non-refundable for cancellations less than two weeks prior to the event date.
Do I have to wash the products I rented?
We ask that all food service products be rinsed of all food and liquids. Completely dry the products and kindly return the products to the crates and racks in which they were delivered (see special packing instructions).
SILVER-PLATE ALERT: Water is extremely damaging to silver-plated products. Please help to keep our equipment looking good and make sure ALL excess water is removed prior to repackaging. LINEN: A bag is provided to package your soiled linen. Please take care to remove excess food and debris from the cloths and napkins prior to bagging and resending. Linen should also be completely *DRY* and free of moisture.
Do you have a minimum order for delivery?
In order to maintain our low rental rates, CPR requests that contracts for delivery meet the following minimum requirements:
$100 minimum rental for suburban delivery $125 minimum rental for City of Chicago delivery If your rental needs do not meet the minimum order requirement, delivery and pickup services are still available. Or customers are welcome to pick up their orders from our facility. Please call for additional information. Same-day delivery and pickup is also available. Due to the high-priority nature of these deliveries, please contact your event sales coordinator for a price quote.
What are the general CPR delivery procedures?
For events on Saturday or Sunday with advance reservations...
Business/Corporate Events: CPR will schedule for Friday delivery and Monday pickup, unless otherwise requested.
Private Residence: Residential deliveries are scheduled for Thursday delivery and pickup the following Tuesday. Perfect for when your time and/or staff is limited! Classic provides end-to-end services. Some common examples include setup and takedown of tables, chairs, linen, glassware and table settings. Fees for these services are based upon the type of product. Speak with your CPR representative for a price quote based upon your special event needs.
Weekday events advance reservations - corporate and private
All deliveries are made one to two days prior to the event and picked up the following day, unless otherwise requested. We are pleased to accommodate special delivery requirements on a per event basis. Please contact your sales coordinator to discuss your needs and to obtain a price estimate.
Can I pick up my order?
Yes, you may pick up your order one day in advance of your event and return the equipment the following business day.
What is the equipment security deposit requirements?
All rentals have a required equipment security deposit. This is refundable when the equipment is returned to CPR in the same condition.
For all orders: Deposits are based on the percentage of the value of equipment. Your CPR event coordinator will inform you of the deposit fee upon confirming your reservation.
CPR Refund Time Estimate:
Credit Card - Refunded upon return
Cash - Refunded upon return
Check - Two week minimum after return
Note: The deposit requirement is waived for CPR account holders.
How far in advance should I place my order?
To ensure equipment availability, we recommend that you place your order as soon as you have an event date and an approximate number of guests confirmed. Orders should be placed a minimum of two business days in advance of delivery or pickup. Please note: Tent and canopy reservations require a seven-day advance reservation - with payment balance received in full - prior to delivery or pickup.
Do you offer setup and takedown service for equipment?
We are pleased to offer assistance with the setup of your special event rental order. Rates for setup service are based on the type of equipment. A standard setup fee applies. Classic offers assistance with the setup and takedown of the following types of equipment:
Tents
Tables
Chairs
Linen Tablecloths
Linen Table Skirts
If you are in need of assistance for a piece of equipment not listed, please contact our event sales team with your request and we will do our best to accommodate your needs.
Do you rent linen?
Yes! We offer an extensive selection of beautiful solid colors and exquisite patterns in a variety of textures and sizes. We also offer custom overlays and chair covers. Linen rentals require a two-business-day advance reservation. Linens